Privacy Policy
Last updated: 17th August 2025
At SmartQal, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, web app, and booking services.
Information We Collect
Personal Information
When you create an account, make a booking, or process a payment, we may collect personal information such as your name, email address, phone number, billing details, and payment method.
Non-Personal Information
We also collect non-identifiable information, including browser type, device information, IP address, and general usage data to improve our services.
Cookies & Tracking
SmartQal uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze site performance. You may disable cookies through your browser settings.
How We Use Your Information
To Provide and Improve Services
- Enable bookings.
- Process payments securely via Paystack, Hubtel, and other providers.
- Facilitate video calls and communication between providers and clients.
- Enhance and personalize your SmartQal experience.
Communication
- Send booking confirmations, reminders, and account notifications.
- Provide customer support and respond to inquiries.
- Send product updates or promotional offers (you may opt out anytime).
Analytics & Research
We use aggregated, non-personal data for analytics, monitoring usage trends, and improving SmartQal’s features and performance.
How We Share Information
Service Providers
We may share your information with trusted third-party providers such as payment processors, hosting partners, and email services to operate SmartQal effectively.
Legal Requirements
We may disclose your information if required by law or to protect our rights, safety, and that of other users.
Business Transfers
If SmartQal undergoes a merger, acquisition, or asset transfer, your information may be included as part of that transaction.
Data Security
We implement strong technical and organizational safeguards to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
Your data is retained only as long as necessary to deliver our services and comply with legal obligations.
Your Rights
Access & Update
You may access or update your personal details anytime through your SmartQal account settings.
Opt-Out
You can unsubscribe from promotional emails using the link provided in each message, or by contacting us directly.
Data Deletion
You may request deletion of your personal data by contacting us at support@smartqal.com.
Children’s Privacy
SmartQal is not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.
International Data Transfers
Your data may be transferred and processed outside your country. Where applicable, we ensure proper safeguards are in place.
Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted here with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please reach out to us at support@smartqal.com.
By using SmartQal, you confirm that you have read and understood this Privacy Policy and agree to its terms.